Shipping policy

Thank you for shopping with us. We are committed to delivering your order safely and on time.

Shipping Coverage

We currently deliver to all major cities and most towns through our trusted courier partners.

Order Processing

  • Orders are processed within 3–4 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times are:

  • Major Cities: 2–4 business days

  • Other Areas: 3–7 business days

Delivery times may vary due to weather conditions, public holidays, or courier delays.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) 

Please ensure:

  • Someone is available at the delivery address to receive the parcel.

  • The exact payment amount is ready at the time of delivery.

Our courier partners may not accept partial payments or digital payments unless specifically stated.

Shipping Charges

  • Free shipping is available on qualifying orders as displayed on our website.

Order Tracking

Once your order is shipped, you will receive a tracking number via SMS, email, or WhatsApp (where available) so you can monitor your shipment.

Failed Delivery Attempts

If delivery cannot be completed because the customer is unavailable or the provided address or phone number is incorrect, the courier may attempt delivery again. If the order remains undelivered after multiple attempts, it may be returned to us.

Address Changes

If you need to update your delivery address, please contact us as soon as possible after placing your order. We cannot guarantee address changes once an order has been dispatched.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, unexpected delays may occur due to factors beyond our control. We appreciate your patience and understanding.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and photos of the product and packaging. We will review the issue and work to resolve it promptly.